Pay Your Bill
In June 2025, we launched a brand-new Utility Billing Customer Portal designed to make managing your utility account online more convenient and efficient. Effective June 2, 2025, the City of Toppenish is no longer accepting electronic payments from Invoice cloud.
Here’s what you can expect from the portal:
- Easy Online Payments: Pay your water, sewer, and garbage bill quickly and securely from the comfort of your home.
- Account Management: You can easily view your billing history, track your usage, and update your account information.
- Paperless Billing: Sign up for paperless billing and help us in our efforts to go green.
- Notifications and Reminders: Set up alerts for due dates, payment confirmations, and other important notifications.
- User-Friendly Interface: Our portal is designed to be intuitive and easy to navigate, ensuring a seamless experience.
Getting Started is Simple:
- Visit our Utility Billing Portal
- Register Your Account: Follow the registration instructions to set up your new portal account.
- Explore Features: Once registered, you can explore all the new features that are available to you.
It’s important to remember that signing up to use the new utility billing customer portal is free. However, customers who wish to make credit or debit card payments on the portal will be charged a flat 3.50% fee.
Additional Ways to Pay Your Utility Bill
There are some basic requirements to use Text Message Payments. You can enroll from IVR, and you have to store your credit card credentials. Upon enrollment, the user will receive a verification text to verify they enrolled.
Once a new bill is posted, the user will receive a text message with the corresponding details. The user would respond "Pay," and the payment would process with a confirmation number.
The IVR Number is (833) 325-0260